Hyatt Regency Manchester

The staff was fine, especially the cleaners, they were nice and polite. Some staff at room order services are a bit grumpy, one time noone even answered me even the call was through, just lots of people talking loudly on the other end. However, that's understandable because of the pressure they face every day. The front desk staff is a varied experience, some was friendly and some look like they weren't expecting you to ask them about checking out, again that's ok too. Overall, still like the staff's effort under a stressful environment. The room was clean and wel-lit, in fact, so far the only 4 stars hotel I find that is bright enough for me to work. Toilet and bathroom were nice and clean, sanitary products were provided fully, even gave me toothbrushes when requested. Very accommodating.

Everything about this hotel was good. Check in was swift and welcoming. A big double room was clean on arrival, especially the bathroom. Expected inclusion of cupboard to hang clothes, iron, safe etc Bed was very comfortable with comfortable pillows - very important. The shower itself deserves a 5 star rating. Check out was just as swift. Quiet in the nights around this area, when i stayed here.

Loved the cocktail menu. The staff are lovely and very welcoming. Bathroom was lovely, nice shower. Everywhere was clean and looked very festive. Service in the restaurant was very good.

The hotel was easy to access by car without having to navigate the city centre and with parking right next door (chargeable but decent rate). We were upgraded on arrival and the room was spotless, fantastic facilities and to my delight plenty of decaffeinated coffee in the room (which is rare). Breakfast has a fantastic selection (hot and cold) although my partner had a croissant which was very stale and inedible but all other pastries were delicious so may have just been pot luck. Staff were helpful and kind during the stay and made sure we were seated promptly for breakfast even though it was very busy when we arrived.

Staff were really helpful, breakfast was good, hotel clean. No instructions on how to use the heating, waited 2 hours for room to heat up, before we called reception as freezing, in hindsight should have done it sooner. To be informed by maintenance who arrived promptly and after some checks the heating system wasn’t working and we had to move rooms. Appreciate this could not be avoided but room should be at an acceptable temperature for when guests arrive.